Return & Refund Policy

Last updated: 26 August 2026. This policy applies to books purchased directly from us. Orders placed through Amazon.in are governed by Amazon's own returns and refunds process.

1. Our position

We want you to be happy with what you have bought. If a book reaches you damaged, if the wrong title or edition arrives, or if the order is incomplete, we will put it right.

2. Return window

Requests must be raised within seven (7) days of delivery. After this period we are generally unable to accept a return, though we will still consider genuine manufacturing defects on a case-by-case basis.

3. What can be returned

• Books that arrive physically damaged, torn or water-affected.
• Books with printing or binding defects — missing pages, misprints, loose signatures.
• The wrong title, edition or language sent in error.
• Items missing from a multi-item order.

4. What cannot be returned

• Books returned in used, marked, annotated or read condition where no defect exists.
• Books damaged after delivery through handling, storage or transport by the customer.
• Signed or personally inscribed copies, unless the item is defective.
• Digital or downloadable products, once accessed.
• Requests raised after the seven-day window.

5. How to raise a return

Email onlinenewsdanka@gmail.com within seven days of delivery with the following:

• Your order number and the date of delivery.
• The title and edition affected.
• Clear photographs of the damage or defect, and of the outer packaging.

We will confirm by email whether the return is approved, and give you the return address and instructions. Please do not send anything back before receiving that confirmation.

6. Condition of returned goods

Approved returns must be sent back in their original packaging where possible, with any inserts or accompanying material included. Please pack the book so it is not damaged further in transit.

7. Return shipping costs

Where the return is due to our error — a defect, damage in transit, or the wrong item — we bear the cost of return shipping. Where a return is accepted for any other reason, the customer bears the return shipping cost.

8. Refunds

Once the returned book reaches us and has been inspected, we will notify you of the outcome by email. Approved refunds are issued to the original payment method within seven to ten (7–10) working days of approval. The time it then takes to appear on your statement depends on your bank or card issuer.

Original shipping charges are refunded only where the return arose from our error.

9. Replacements

If you would prefer a replacement copy rather than a refund, say so when you raise the request. Replacements are subject to stock availability; where the edition is unavailable we will issue a refund instead.

10. Orders placed on Amazon

Books bought through Amazon.in are sold and fulfilled under Amazon's terms. Returns, replacements and refunds for those orders must be raised through your Amazon account, and Amazon's return window and conditions apply rather than this policy.

11. Contact

Questions about this policy can be sent to onlinenewsdanka@gmail.com or by post to 603, Western Edge I, Western Express Highway, Borivali (East), Mumbai 400066, Maharashtra, India. The office is open Monday to Saturday, 10:00 am to 7:00 pm.

This policy is provided for general information and is not legal advice. Please have it reviewed by a qualified professional before publishing, so it reflects your actual fulfilment arrangements and complies with applicable Indian consumer law.